Vplay Sportz
Your privacy matters to us. This policy explains what information Vplay Sportz LLP collects, how we use it, and how we protect it. By using our facilities, website, or services, you agree to the practices described here.
1. Who We Are
Vplay Sportz LLP operates sports and fitness facilities across Kolkata, including Vplay Newtown (PS Newtown Square, Rajarhat), Vplay Ilead Topsia (113J Matheswartala Road, Topsia), and Vplay Woodsquare (169 NSC Bose Road, Narendrapur). We are committed to safeguarding the personal information of all members, visitors, and enquirers.
2. Information We Collect
We collect information in the following ways:
- Personal identification: Name, age, gender, contact number, email address, and home address provided during registration or enquiry.
- Health & fitness data: Information you choose to share about your health, fitness level, or medical conditions that may be relevant to safe participation in our activities.
- Booking & transaction records: Details of the sports activities, sessions, or memberships you book, including dates, times, and payment information.
- Photographs & videos: Images or footage captured at our facilities for event documentation, social media, or promotional purposes (with your consent).
- Website usage data: Technical data such as IP address, browser type, pages visited, and referral sources, collected automatically when you visit vplay.in.
- Enquiry submissions: Information you provide through our Football or Cricket enquiry forms, or when you contact us directly.
3. How We Use Your Information
We use the collected information for the following purposes:
- To process bookings, memberships, and enquiries for our facilities and academies.
- To manage and administer the Vplay Football Academy and related coaching programmes (including our tie-up with Arsenal FC).
- To communicate with you about your bookings, schedule changes, promotions, or events.
- To provide personalised training recommendations through our coaches and instructors.
- To coordinate corporate sports events and day-out programmes on your behalf.
- To improve our website, services, and customer experience.
- To comply with legal obligations under applicable Indian law.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:
- Service partners: Coaches, trainers, or administrative staff who need access to provide the booked service.
- Legal compliance: When required by law, court order, or governmental authority in India.
- Business operations: With our technology and infrastructure partners (under strict confidentiality obligations) who support our website and booking systems.
- Academy tie-ups: Relevant and minimal data may be shared with our football academy partners (such as Arsenal FC) strictly for programme administration purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our facilities use secure premises and our digital systems are protected by industry-standard security practices.
However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Photographs & Media
Vplay Sportz may photograph or record activities at our facilities for use in promotional materials, social media (including our Facebook page), website, and press. By participating in our activities, you consent to being photographed unless you explicitly inform our staff otherwise in writing prior to your visit.
If you wish to opt out of any existing photograph or media material in which you appear, please contact us at book@vplay.in with relevant details and we will act promptly.
7. Cookies & Website Analytics
Our website vplay.in may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Cookies are small files stored on your device that help us understand how visitors use our site. You may disable cookies through your browser settings; however, some features of the site may not function correctly if you do so.
8. Children's Privacy
Vplay Sportz welcomes children as part of our academies and youth programmes. Where participants are under 18 years of age, we require that a parent or guardian provide consent and relevant information on their behalf. We do not knowingly collect personal data directly from children without parental consent.
9. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to our legal obligations.
- Withdraw consent for promotional communications at any time.
To exercise any of these rights, please contact us at book@vplay.in or call 9230998563.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.